Return Policy
All golf cart purchases are final. No returns on electrical parts. Eligible non-electrical parts may be returned within 5 calendar days for store credit only.
This policy applies to golf carts, low-speed vehicles (LSVs), and parts purchased from GolfCartMax Key Largo. Please review it before completing your purchase. Warranty claims and rights required by law are addressed separately below.
1. Golf cart and LSV sales
All new, used, demonstrator, and custom-built golf cart and LSV sales are final. We do not accept returns or exchanges or issue refunds because of buyer’s remorse, a change of mind, or a change in the customer’s needs or preferences. This applies to cash and financed purchases.
Customers should review the vehicle’s model, seating, features, specifications, condition, and intended use before completing the purchase. Bringing a vehicle back to the dealership does not cancel the sale or any financing agreement. Repairs and service appointments are not vehicle returns.
2. Parts return eligibility
Eligible non-electrical parts must be returned in person or shipped back within 5 calendar days after the customer receives the item. An original receipt or other verifiable proof of purchase is required. Contact our parts department using the contact information on your invoice for written authorization before bringing in or shipping any return.
Eligible parts must be unused, uninstalled, unmodified, undamaged, and in resalable condition, with their original packaging, labels, instructions, and all included components. Returns require written authorization and inspection. Authorization alone does not guarantee store credit if the item does not meet these conditions.
Electrical and electronic parts are final sale and cannot be returned or exchanged, even if unused or unopened. Used, installed, altered, incomplete, or customer-damaged parts are also ineligible for ordinary returns. Custom-made, special-order, and final-sale parts are nonreturnable when disclosed and agreed to before purchase. Warranty claims and remedies described in Sections 6 and 7 remain available where applicable.
3. Parts store credit
Approved eligible parts returns receive GolfCartMax Key Largo store credit for the full price actually paid for the returned item after discounts, with any sales-tax adjustment handled as required by law. No restocking fee applies. No cash refund or credit to the original payment method is provided for an ordinary parts return.
Example: A part purchased for $100 before tax receives $100 in merchandise store credit. For an approved parts exchange, this credit is applied toward the replacement item, and the customer pays any price difference. Any unused balance remains available as store credit.
4. Returning parts and receiving store credit
After authorization, return the item to the dealership or ship it to the address provided by our parts department. In-person returns must be completed, or return shipments tendered to the carrier, within the 5-calendar-day window measured from receipt of the item. Authorization does not extend this deadline. Include proof of purchase and the return authorization, and retain shipment tracking.
For ordinary returns, the customer pays return shipping or transportation costs and must package the item securely. Original shipping, delivery, and completed installation charges are not refundable for a change-of-mind return.
We will inspect the returned item and notify the customer of approval or the reason for denial. Approved store credit is issued within 10 business days after receipt and inspection, unless a shorter period is required by law. The credit may be used toward future purchases at GolfCartMax Key Largo and is not redeemable for cash, except where required by law. Any unused balance remains available as store credit without expiration. Store credit does not cancel or reduce an existing financing obligation.
An item that does not qualify for a return remains the customer’s property. We will contact the customer to arrange pickup or return shipping; ordinary return shipping costs are the customer’s responsibility.
5. Deposits and order cancellations
Deposits, reservations, and cancellation requests before delivery are governed by the written purchase or order agreement and applicable law. This policy does not, by itself, make a deposit nonrefundable or establish a cancellation fee.
6. Incorrect damaged or defective parts
If we supply the wrong part, or a part arrives damaged or appears defective, contact us promptly with proof of purchase, a description of the issue, and photographs when available. Retain the item and packaging so we can evaluate the problem and arrange the appropriate next steps.
Returns or exchanges authorized to correct our fulfillment error, delivery damage not caused by the customer, or a covered defect are handled under the applicable warranty or remedy. Necessary return transportation for these cases will be arranged at no charge where our responsibility or the law requires it. The ordinary parts-return deadline does not shorten a warranty period or any legal claim deadline.
7. Warranty coverage and customer rights
Golf cart and parts warranty claims are evaluated under the applicable manufacturer or dealer warranty. Coverage, exclusions, and available remedies depend on that warranty and applicable law. Used vehicles have the warranty coverage, if any, stated in their purchase documents; this policy does not independently designate them as sold “as is.”
This return policy does not limit or waive any rights or remedies that cannot lawfully be excluded, including remedies for defective or misrepresented goods or a failure to fulfill the sales agreement. Any repair, replacement, cancellation, or refund required by law or an applicable warranty will be honored. A written transaction-specific agreement granting greater return rights will be honored.
The policy disclosed at the time of purchase applies to that transaction. Later changes do not retroactively reduce the customer’s rights. For questions, return authorization, or warranty assistance, contact GolfCartMax Key Largo using the contact information on your receipt or purchase agreement.